Overview

Tidy + Bright Cleaning Co. is the customer-facing cleaning company responsible for quoting, booking, payment processing, scheduling, and customer care. Tidy + Bright Cleaning Co. is operated by Shiny Go Clean LLC. In these terms, “we,” “us,” and “our” refer to Shiny Go Clean LLC and the Tidy + Bright Cleaning Co. business.

These terms apply to cleaning services booked with us in Charleston and nearby Lowcountry communities in South Carolina that we confirm in writing. By booking service, you agree to these terms.

Booking & Payments

Your flat-rate quote is based on the home and service information you provide, the requested checklist, and approved add-ons. Final pricing and eligibility for recurring-service offers may be confirmed before scheduling.
If the home needs more work than the confirmed scope, we stop and contact you. You may keep the original price and prioritize the booked checklist or approve additional cleaning at $60 per service hour. Nothing is added without your approval.
One service hour means one cleaner working for one hour or two cleaners working for 30 minutes. Team size does not change a confirmed flat-rate price.
Hourly priority cleaning starts with a 3-hour minimum. It is based on time and your stated priorities rather than completion of the full checklist and does not include the checklist service-correction promise.
You agree to pay the charges confirmed for requested and completed services, including approved add-ons and applicable taxes or fees. Payment terms are shown during booking or invoicing.
Billing concerns: Please contact us first so we have a reasonable opportunity to review and resolve a disputed charge. Nothing in these terms limits any rights you have under applicable law or your cardholder agreement.
Bookings are made through Fieldd. By using that platform, you also accept Fieldd’s Terms.

First-Time Booking Deposit

New clients pay a $50 booking deposit when scheduling a first cleaning. The deposit is applied toward the total cost of that cleaning.
If a first-time client cancels or reschedules with at least 48 hours’ notice, the $50 remains on the account as credit toward a future cleaning and is not refundable to the original payment method.
If a first-time client cancels or reschedules with less than 48 hours’ notice, or we cannot access the home at the appointment time, we retain the $50 deposit to help cover cleaner time, travel, and scheduling.
For a first-time appointment, the $50 deposit is the only cancellation or lockout charge. No additional cancellation, lockout, or same-day cancellation fee applies.
Existing and recurring clients do not pay this booking deposit.

Arrival & Access

Please provide safe, timely access with accurate key, door-code, parking, pet, and alarm instructions. Arrival times may vary because of traffic and earlier appointments.

Cancellation & Lockout Policy

The standard cancellation and lockout fees shown during booking apply only to clients who have not paid a First-Time Booking Deposit.
First-time clients who paid the $50 deposit are covered by the deposit policy above and will not be charged another cancellation or lockout fee.
Please provide at least 48 hours’ notice to cancel or reschedule. For clients without a first-time deposit, late cancellations, same-day changes, lockouts, or homes that are not serviceable may be subject to the fees shown during booking.

Service Limits and Safety

We may refuse, stop, or reschedule service when a home cannot be accessed or when conditions are unsafe, unsanitary, materially different from those disclosed, or outside the booked scope. This includes aggressive pets, infestations, biohazards, exposed hazards, unavailable water or power, and threatening or abusive conduct.

We do not climb ladders or move items over 25 lbs.
We do not provide pet care, pest control, biohazard remediation, hoarding cleanup, exterior work, or other work outside the confirmed cleaning scope.
Please disclose fragile items, delicate materials, damaged surfaces, and any special product or allergy requirements before service.
Customer-provided products or equipment are used at the customer’s risk unless damage results from conduct for which liability cannot lawfully be excluded.

24-Hour Service Correction Promise

Concerns involving missed checklist work or suspected property damage must be reported in writing within 24 hours after service. Include a description and clear photos when reasonably possible so we can review what happened.
Our primary remedy for an eligible quality concern is a re-clean of the affected area. We may request photos and a reasonable opportunity to inspect or re-clean before deciding the resolution.
Refunds and credits are not automatic. They may be provided at our discretion or where required by law.
A walkthrough during service does not shorten the 24-hour written reporting period. Reports after 24 hours are not eligible for this promise except where applicable law requires otherwise.

Breakage, Damage & Valuables

Send written notice within 24 hours after service. Include a description of the item and damage, clear photos, and proof of ownership or value when reasonably requested.
Preserve the item and affected area for a reasonable inspection. Do not repair, replace, discard, or alter the item before we can inspect it, except when reasonably necessary to prevent additional damage or protect health and safety.
If we are responsible for covered damage, the remedy will be based on the reasonable cost of repair or the item’s actual cash value, considering age and condition. We do not pay sentimental value or indirect, incidental, special, or consequential losses.
Claims do not cover pre-existing damage, ordinary wear, faulty installation, inherent defects, unstable or improperly secured items, or undisclosed fragile items, except where applicable law provides otherwise.
Cash, jewelry, gift cards, securities, and similar small valuables must be disclosed in writing and secured before service. Missing or damaged valuables that were not disclosed and secured are not eligible for reimbursement, except where required by law.
General liability insurance and any separate customer-care protection program are different potential sources of protection. Neither guarantees coverage for every incident. Any claim remains subject to the facts, applicable policy or program terms, exclusions, limits, documentation requirements, and the decision of the insurer or program administrator.

How Services Are Delivered

You hire Tidy + Bright Cleaning Co. for your cleaning service. We may engage independently operated cleaning professionals to perform field services. These professionals control the means and methods of performing their work, subject to the confirmed scope, applicable safety requirements, and expected service outcome.

Tidy + Bright Cleaning Co. remains responsible for the quote, booking, payment, scheduling, and customer-care process.
A cleaning professional may work independently, bring a helper, or work as part of a small team. We may substitute or reassign professionals when needed to support the scheduled service.
Cleaning professionals perform field services as independent businesses, not as employees of Tidy + Bright Cleaning Co. or Shiny Go Clean LLC.

Communications, Photos & Privacy

We may call, text, or email about a requested quote, booking, payment, cleaning, follow-up, or customer-support matter. Standard service consent does not include marketing. We send marketing messages only when you separately consent.
Marketing consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for assistance. Opting out of marketing does not prevent reasonably necessary service messages.
We may take photos to document condition, completed work, quality checks, and concerns. We will not use photos showing people or personal items in advertising without consent.
We use information to provide services and operate customer support. Necessary information may be shared with assigned cleaning professionals, affiliated operations personnel, Fieldd, Stripe, and providers supporting booking, payment, communication, storage, security, and analytics. See our Privacy Policy for details.

Dispute Resolution & Governing Law

Quality and damage concerns follow the written 24-hour process above. Please raise other concerns promptly by phone or email.
The parties will first attempt in good faith to resolve any dispute informally.
Unless the parties agree in writing to mediation or arbitration, any legal proceeding must be brought in a court of competent jurisdiction located in Charleston County, South Carolina.
These terms are governed by South Carolina law, without regard to conflict-of-law rules.

Other Terms

Billing is processed electronically through Stripe. A valid payment method may be required on file and charged according to the payment terms confirmed for the booking. We do not receive your full card number from Stripe.
To the extent permitted by law, Tidy + Bright Cleaning Co. and Shiny Go Clean LLC are not liable for indirect, incidental, special, or consequential damages.
We are not responsible for delays or inability to perform caused by events outside reasonable control, including severe weather, illness, traffic, power outages, or government action.
We may update these terms by posting a revised version and date on this page. Material changes may also be communicated by email, text, or through Fieldd. The terms in effect when you book apply to that booking unless law requires otherwise.
By booking through Fieldd, email, phone, or this website, you confirm that you have read and accepted these terms.

Contact Us

Questions, written notices, and service concerns may be sent to:

Tidy + Bright Cleaning Co.
Email Tidy + Bright
(854) 227-3434

Terms of Service